Home / Owner Resources

Owner resources & support.

Everything owners and strata committee members need in one place, logins, forms, payments and helpful information.

Owner portal

Access your scheme online, anytime.

View statements, levies, meeting minutes, insurance and documents through your secure owner portal.

Owner Login

Quick access

How can we help today?

Owner Login

Access your scheme’s statements, levies, minutes and documents.

Forms & Statements

Download common strata forms and request statements.

Levy Payment Options

Choose from a range of convenient ways to pay your levies.

Repair & Maintenance Request

Report a common-property maintenance issue to our team.

Key & Remote Request

Order replacement keys, fobs or remotes for your scheme.

Owners Corporation Resources

Helpful New South Wales strata information and NSW Fair Trading.

After-Hours Emergency

What to do, and who to call, in a genuine building emergency.

Complaints Management

How we receive, handle and resolve complaints fairly.

Useful Links

Curated strata, community and neighbourhood resources.

Levies

Levy payment options

We offer a range of convenient ways to pay your levies. Your unique reference numbers and barcode are on the bottom of your levy notice.

DEFT online or phone

Pay by card or from your bank account at deft.com.au or on 1300 30 10 90. A surcharge applies to card payments. To set up a direct debit, register at deft.com.au under Online Direct Debit Registrations.

BPAY

Pay through your bank’s phone or internet banking using the biller code and reference on your levy notice.

Australia Post

Pay in person at any Australia Post outlet with your remittance advice, by cash, cheque or eftpos. Australia Post charge a service fee, currently $2.75.

By mail

Post a cheque with your DEFT reference and the remittance advice to DEFT Payment Systems, GPO Box 4690, Sydney NSW 2001.

Forms and statements

Common owner forms

Download the forms most owners and committees need. If you cannot find what you are after, contact our office or use the owner portal.

Proxy formAppoint someone to vote on your behalf at a general meeting.PDF 83 KB Strata Committee nomination formNominate yourself or another owner for the strata committee.PDF 65 KB Request levy notices by emailSwitch your levy notices from post to email.PDF 107 KB Request minutes and notices by emailReceive meeting minutes and notices electronically.PDF 104 KB Update your contact detailsTell us about a change of address, phone or email.PDF 110 KB Notes about annual general meetingsWhat happens at an AGM and what gets decided.PDF 119 KB Notes about extraordinary general meetingsWhen an EGM is called and how it differs from an AGM.PDF 115 KB

Financial hardship

If you are having difficulty paying your levies, talk to us early. We can discuss a payment plan before recovery action begins.

Financial Hardship Information StatementYour options and protections if you are struggling to pay levies.PDF 46 KB Payment Plan request formApply to pay outstanding levies by instalments.PDF 98 KB

Requests

Repairs, maintenance and keys

To report a common-property repair or maintenance issue, or to order replacement keys, fobs or remotes, contact our office or submit a request through the owner portal. We coordinate a licensed, reliable tradesperson and follow up until the work is complete.

Owner loginStatements, levies, documents and requests, all in one place. Look at My Strata

Complaints

Complaints and professional standards

We take concerns seriously and aim to resolve them quickly and fairly. Complaints can be raised in writing with your strata managing agent, who will acknowledge, register and investigate them, and respond in line with our complaints process and the requirements of the Strata Schemes Management Act.

If a matter cannot be resolved, it can be escalated to NSW Fair Trading, and to the Strata Community Association (NSW) where the complaint concerns a member agency.

NSW reporting

Strata Hub

The NSW Government’s Strata Hub gives owners, buyers and emergency services visibility of a scheme’s statutory information. Reporting is mandatory.

When you report

Every NSW strata scheme must report to the Strata Hub each year, within three months of its annual general meeting. We handle this for the schemes we manage.

Keeping it current

Details must also be updated within 28 days if contact information changes, or if a strata renewal strata committee is formed.

What is public

The plan number, address, lot count and most recent AGM date are publicly visible. Contact details, fire safety statement dates and renewal strata committee status are restricted to the strata roll and the strata committee.

NSW Strata Hub

Community schemes

Community and neighbourhood associations

Community and neighbourhood associations are not strata schemes. They sit under their own legislation, with their own meeting and levy rules, and often sit above strata schemes within the same development.

The legislation

Community schemes in New South Wales are governed by the Community Land Management Act 2021 and the Community Land Development Act 2021, together with the Community Land Management Regulation 2021. These replaced the 1989 legislation from 1 December 2021.

NSW LegislationCommunity Land Management Act 2021How a community, precinct or neighbourhood association is run.NSW LegislationCommunity Land Development Act 2021How community schemes are created, subdivided and wound up.NSW LegislationStrata Schemes Management Act 2015The Act governing strata schemes, including those inside a community scheme.NCATStrata and community scheme disputesWhere unresolved disputes are heard and binding orders are made.NSW GovernmentStrata and community livingPlain-English guidance on rights, levies, meetings and by-laws.

NSW strata legislation and guides

Strata Living guide (NSW Government)
NSW Government: strata schemes

Association forms

Proxy formAppoint someone to vote on your behalf at a general meeting.PDF 11 KB Request levy notices by emailSwitch your levy notices from post to email.PDF 107 KB Request minutes and notices by emailReceive meeting minutes and notices electronically.PDF 108 KB Update your contact detailsTell us about a change of address, phone or email.PDF 92 KB Notes about annual general meetingsWhat happens at an AGM and what gets decided.PDF 111 KB Notes about special general meetingsWhen an SGM is called and how it differs from an AGM.PDF 111 KB

If you are unsure whether your association is a community or neighbourhood scheme, or which rules apply, ask us. It changes how meetings, levies and by-laws work.

General information only, current as at August 2026. It is not legal advice and does not take account of your scheme’s particular circumstances.

Useful links

Helpful resources

Trusted information for owners and strata committees.

NSW Government

Strata and community living information for New South Wales.

NSW Strata Hub

The annual reporting portal every New South Wales strata scheme must lodge with.

Owner portal

Access your statements, levies, minutes and documents online.

After-hours emergencies

For a genuine building emergency outside business hours, major water leak, electrical hazard, lift entrapment or similar, call 1300 199 888 and follow the emergency prompts. Non-urgent matters are handled during business hours.

Owner FAQs

Common questions

How do I access my scheme’s records online?+

Use the Owner Login button to reach your owner portal, where you can view levy notices and balances, payment history, financial statements, meeting minutes, insurance details, by-laws and scheme documents. Each scheme has its own secure login, contact us if you need your details.

What levy payment options are available?+

We offer a choice of convenient payment methods including BPAY, direct deposit and card. Your levy notice includes the reference details you’ll need. Get in touch if you’d like to discuss a payment arrangement.

How do I report a maintenance issue?+

Submit a repair or maintenance request through this page or by contacting our office. For common-property issues we’ll coordinate a licensed, reliable tradesperson and follow up until the work is complete.

What counts as an after-hours emergency?+

A genuine emergency is something that poses an immediate risk to safety or property, for example a major water leak, electrical hazard or lift entrapment. For these, call our number and follow the emergency prompts. Non-urgent matters are handled during business hours.

How are complaints handled?+

We take concerns seriously and aim to resolve them quickly and fairly. Complaints can be raised with your strata managing agent, who will acknowledge, investigate and respond in line with our complaints process and the requirements of the Strata Schemes Management Act.

All strata questions